They charge fines if you don't provide requested information in time, $65 per month when you do NOT run payroll, not able get help even during business hrs
They charge you huge fines if you miss something. I did NOT have any employees for a while and was NOT running any payroll. I realized that I was getting fees for not providing the requested information every month: $ 50- it is NOT state or IRS fees-these fees going to Paychex. I thought if I don't have any employees, then I don't have to worry about it. If you do NOT run any payroll, they still charge you about $65 per month for NOT doing anything. So far, almost every call is frustrating- they have an attitude that they don't care to help you at all. I spoke only with one helpful person so far (and speaking with someone helpful is a huge exception for Paychex); he was reasonable and nice, and kindly waived some fees. But I still lost lots of money (lol and nerve cells) dealing with it. 6 months of free payroll promotion ONLY apply if you run the payroll. I didn't run the payroll for a while and was charged for NOT running the payroll. Called today to help run the payroll 4.25 pm- the gentleman said it is too late. If I want help with it, I have to call in the morning and reach my account specialist. I already called my account specialist on June 15 and left a message; I didn't get a callback. Called again to my assigned account specialist today- it went to voicemail again. I deeply regret getting involved with this company so far.