Very poor customer service and asking more money to subscription
I don't even want to give them one star but is required that's why I give it to them one star i'm asking for help to sync my prop firm with the tread Zella from almost like when I open the account with the trade I paid the subscription plan and when I ask for help they are holding me like our teammate is give you answer now two hours three hours and after no one show off this is the new for me the trade Zella app so I don't know about inside like how to connect things so that's why I'm asking for help to someone seeing my account with the tread Zella but now they said you have to pay another subscription plan which is the $49 and I don't have even more than one pro for Account I have just the one so that's why I choose the $29 one account and now when I try to sync my pro firm account now they said pay $49 per month for onther subscriptionthen they said do the subscription if you want to sync your prop firm with the our app so my question is why you guys charge $29 for the just track trades that things we can do it in a prop firm as well we're not paying for just a track trade the rates and the profit and loss we can see in a prop firm also why we need to paying every month $29 just for that I come for trade Zella because one of them my mentor so that's why I came for the I don't even know that they charging me like they're asking me like now more money so this is the completely like frustrating process and they're not even answered me they just keep going like waiting to three hour nobody human agent answer and nobody help me with why should I pay every month $29 that ridiculous if you guys even not helping out why we give you the money for every month this is like something very slow customer service I can say