Let me start by saying I love Grunt…
Let me start by saying I love Grunt Style shirts. They're super comfortable, fit well, and the quality is excellent. I've purchased several over the years and have always been happy with the products themselves. So why only 2 stars? Unfortunately, everything after the product has been a disappointment. Customer service, especially the chat support, feels very scripted and provides mostly canned responses rather than actually addressing concerns. My most recent order was placed on the 13th and didn't ship until the 19th—the same day I was originally supposed to receive it. When I reached out for an update, I wasn't given any meaningful information or assistance. What really frustrated me was asking about starting a return due to the shipping delay. Instead of addressing my concerns, I received another canned response informing me that I would have to pay a restocking fee—even if the shirt was never opened. So the order takes six days to ship, misses the expected delivery date, and if I'm unhappy enough to return it, I'm expected to pay a restocking fee for a product that is still brand new in the package. If you're not in a hurry and don't mind waiting, then it's probably not a big deal. But if you're expecting timely shipping or responsive customer service, you may want to adjust your expectations. Great shirts. Poor customer service, slow shipping, and an unfriendly return policy.