Worked with me on getting a new device
I had a Jupiter device that wasn't properly registered that stopped working (stopped charging.) Customer service responded and we came to a very good agreement to get me a new device. I know the device works well (my skin benefits from both the red and blue light therapy) -- I had had my Jupiter for 4 years. It was very important to be able to replace it without paying full price again (which I couldn't afford to do.)