Chain broke 3 times
Ordered a chain with pendant for my wife for Mother's Day. Chain broke after a couple months. Not realizing their supposed warranty, I eventually took it to be repaired and spent $45 to get clasp fixed. Not 2 days after getting necklace back, the ring the clasp connects to broke off! And after spending another $20 on that repair, the middle of the chain broke a week later. And when I tried to make a warranty claim less than 2 years after delivery, they denied it and instead offered a 20% coupon code.