Total FAILURE of a service provider
Total failure in every aspect of a service provider especially right down to the atrocious non-existence, rubbish grade of customer service (more appropriately the lack of it); and if by any strange luck that one gets connected to Cstmr Svc after being lead to Pluto and back, good luck trying to decrypt the alien lingo disguised as English. AVOID AT ALL COST!... NOT EVEN IF ITS FREE