Failed Twice in First 8 Months
I have no problem with the customer service. My problem is with the product itself. My left hearing aid stopped working after just six months. They sent a new wire which fixed the problem, or so I thought. Now, two months later, it failed again. That is a product defect. Over the years, I've worn hearing aids from ReSound, Rexton, JVC, Lexie and Elehear. Elehear is the only one that failed. Twice. I'm sure Elehear would happily send another wire free of charge, but what's the point if it's defective?