Ordered an Oppo X9 Ultra on April 23rd
Ordered an Oppo X9 Ultra on April 23rd. Unfortunately the shipping timeline was continuously pushed back. Giztop provided compensation for the delay in the form of a refund on the shipping charge and payment of 1/2 of the duties and taxes charged by my country. I finally received my device in June and am very satisfied with it. Giztop could improve it's communications with customers by sending emails advising them about delays and remediation options available as compensation for the delays. Beyond this, customer agents respond quickly to emails and are courteous in their exchanges. Giztop's handling of the X9 Ultra launch was very poor, hopefully they can improve their service and estimates on future releases. I still came away satisfied due to the compensation and would likely purchase again from them.