Disappointing Experience from Start to Finish
I ordered a custom frame for a large piece of artwork from PictureFrames.com and initially received an order confirmation. After that, I heard absolutely nothing from the company. I repeatedly checked my order status, but there were never any updates. My expected delivery date came and went without a single email or notification explaining the delay. When I finally contacted customer service myself, I was told that my frame was on backorder with no estimated delivery date. What was most frustrating was that they had no plans to notify me of the delay—I had to reach out to find out what was going on. Because of the complete lack of communication and poor customer service, I immediately canceled my order. I'm now still waiting for my refund. A delay is one thing, but failing to communicate with customers is unacceptable. Based on my experience, I would not order from this company again. If you value clear communication and reliable customer service, I recommend looking elsewhere.