I ordered a custom playmat and they…
I ordered a custom playmat and they sent me entirely the wrong order. I contacted customer service immediately and told them of the problem. They asked me to send a picture of the incorrect order and I did so immediately, the same day they asked for it, sent to both the email string with customer service, and also in their website's chat feature. I was completely ignored for over a week. After over a week of waiting for a reply, I reached out again, asking for an update, and still nothing. Yet more days later I wrote back stating that I just want a refund now, since it was clear they had no interest in fixing their error. I received a reply back that same day, confirming they were processing a refund. Weird how that works. This company is a joke and they don't care about their customers. Don't give them a single cent of your money.