Not getting questions answered
Cannot get a response regarding questions. Talked to multiple employees and am getting run around. I took over this position and need information about our account, products we are paying for, product options and payroll journal notes popping up as last employee did not leave details/train. Paychex staff seems to just want to sell me retirement plans not actually help me get payroll running smoothly or answer product questions. Keep getting told they will find info and get back to me and then hearing nothing or get a call from a different employee told I was interested in buying a different product.