(UPDATED)Lovense Support refuses to respond
Updated. Lovense HAS corrected the issue satisfactorily. It took a lot longer than it should have taken but they get the problem straightened out. As for the Solace Pro it's good, no problems there, shipping time also good no problems there. The support response time is lacking but the job support did was good. I setup my account on apps. Then I ordered Solace Pro. Then I started familiarize myself with the apps while waiting on Solace Pro to arrive. Then 2 days before Solace Pro arrives I go to use the app and it says account banned and closes the app. I contact support. They ask for username and email address. I have gotten no reply since then except "Thanks we will look into this" I have reached back out multiple times to them and still gotten no response. Now the Solace has arrived and I have no way of knowing if it will even work or not and Lovense refuses to respond to let me know if I just need to return it or if it will still connect and work fully as designed and how I control it since I can't open the app to control it.