Tech failure, needed a real human
I had a family emergency and had to make an adjustment to my subscription and pause my account. I was having trouble accessing my profile and using the sites assistant. Whether the issue was on my side as we were traveling and not in solid service I am not sure but no matter what we did we could not find a solution. I sent an email explaining my situation and as luck would have it from a different address than I signed up with. Woops. I was very fortunate as instantly I was contacted by Amber P from Shed. She immediately after verifying my account and my info had a quick and working solution. I can tell you the relief of talking to a real person who showed compassion and more importantly solved the problem was instantaneous. Companies these days cut corners to maximize profits and use technology to replicate customer service. It some situations it works and others it doesn't. I am thankful that Amber P from Shed was there. Companies these days need more problems solvers like Amber.