Great product recovery, but terrible communication and missing promotional items
I have mixed feelings about my recent experience with CompAsia's Renew2go programme. On the positive side, the installment plan process for my MacBook was straightforward. I placed my order on May 5th during their May promotional campaign (which ran from May 1st to May 31st), which promised a free iPad as a sign-up gift. However, the fulfillment process has been a major headache. My MacBook delivery was significantly delayed because the item was out of stock. While the order tracking and updates from their end were incredibly slow during this period, CompAsia did eventually rectify the situation by upgrading me to a higher-spec device at no extra charge. I was very grateful for that gesture. The main issue now is the promotional iPad. It is now June 25th which is well PAST the campaign period and I still have not received it. I have been as patient as possible and have reached out via email multiple times, but I am completely being left in the dark. The support team's replies are generic, essentially just telling me to "just wait" without providing any concrete timeline or actual updates. CompAsia showed they want to do right with the laptop upgrade, but their ongoing lack of transparency and slow customer support regarding promised campaign items is incredibly frustrating.