Do NOT pay cash for your order!
I recently returned chairs that I had purchased with cash, and the experience has been extremely frustrating. When I brought the items back to the store, I was told that because the refund amount was over $500, the money would have to come from their corporate office and would take 4–6 weeks. Even though I found this unreasonable—especially since I paid in cash—I waited the full time frame. After 6 weeks passed with no refund, I called the store. They repeated the same script about “4–6 weeks,” even though I explained that I was already past that point. They then gave me the number for their corporate office. When I called, corporate confirmed they did see my return in the system, but the store had never notified them that a refund check needed to be issued. Corporate then told me it would take another 4–6 weeks. I told them that was unacceptable since I had already waited the original time frame. I asked to speak with a manager, who said she needed to get “approval from finance” before a check could even be sent. A week later, I received an email saying the refund was finally approved—but that the check would take another 6–7 weeks to arrive. At this point, I’m going on months of waiting for a refund for an item I paid cash for. I should not have to chase down multiple people, escalate to managers, or fight to get my own money back. This process is completely unreasonable, poorly communicated, and shows a lack of accountability between the store and corporate office. I will not be shopping here again.