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Dmitry C

美国

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Rail Ninja

Avoid Rail Ninja at all costs !!!

I mistakenly booked my train tickets through Rail Ninja because I believed they were an official reseller for Spanish train tickets. That was an expensive mistake. After receiving my tickets, I discovered that Rail Ninja had simply purchased the tickets from Spain's national railway operator, Renfe, and forwarded them to me by email. The official price printed on each ticket was **€51.50**, yet Rail Ninja charged me **€95 per ticket**—nearly double the actual price. The difference was labeled as a "processing fee," despite the fact that they provided no meaningful additional service beyond emailing me the tickets. When I contacted customer support and asked to cancel the transaction after realizing the excessive markup, they refused to help or offer any refund. My experience left me feeling completely misled. In my opinion, Rail Ninja's website makes it easy to assume you are booking through an official or authorized ticket provider, when in reality you are paying an enormous premium for a service you can get directly from Renfe for much less. I would never use Rail Ninja again, and I strongly recommend that others avoid this company. Always compare prices with the official railway website before booking. Otherwise, you may end up paying almost twice the real ticket price for nothing more than an emailed ticket.

2026-06-25有帮助 1