True Customer Service
My order arrived after several days. When opened, realized that item had several flaws. So I emailed customer support to explain the issue and to my surprise they responded back very quickly. Unusual in today’s world. They were polite and understanding. They asked if I would be willing to give them more specific information on issue, I let them know that I was not looking for a refund and that my additional information was solely to help the means to provide and improved product and consumer experience. Again, I was surprised that I was offered and gaciously accepted a full refund as a store credit. All in all a very positive experience. I will most certainly purchase again.