General Experience
I ordered 3 bags, and all 3 have excellent leather, and several people have commented on the quality. The bags are wicked easy to sew, and I finished 2/3 in less than a month (more on that later). The thread was very high quality, and was covered in beeswax? to give added support and didn't break. Any major issues or irritation I had were skill issues. "The problem was between the couch and the bag" as the modified IT joke goes (OG joke: problem is between the chair and the keyboard...ie, the human) Lloyd from support was amazing, 11/10, all the praise (CEO give this man a pay bump!). I initially emailed him coming in a little hot, since I was used to not so good customer service. He dealt with my initial irritation wonderfully, and was very easy to work with, even offering to split the order. The issue was resolved without any major hiccups (Once I realized that these guys were good, I stopped being a Karen and apologized, don't cancel me!). I also had a slight issue with one of the bags not having a leather strap, and I didn't find out about it until I almost assembled the bag. Lloyd was great about my mishap, immediately shipping another one. What I will tell anyone reviewing, and this wasn't a problem for me at all, just letting everyone know is that emails are responded to at approximately 6a, so if you're having any pertinent questions or issues, get all your ducks in a row and wake up early for best results! Again, not a problem for me at all, and Lloyd WILL respond, so any customers, please be patient! All in all, I definitely recommend the company. I work in healthcare (despite the earlier IT joke) and have recommended Babylon to several nurses and people in my department. If you want a quality bag, but don't want to pay luxury prices, this is the company to go to!