As a company that provides AI voice…
As a company that provides AI voice solutions to enterprise customers, we have been using ElevenLabs as our text-to-speech provider. We recently experienced a situation that has seriously affected our trust in the company. One of our enterprise customers informed us that the ElevenLabs sales team contacted them directly offering essentially the same solution that we provide. More concerning, they referenced the exact same call volumes that the customer currently has with our platform. From our perspective, this raises serious concerns about whether confidential business information shared through our commercial relationship may have been used for ElevenLabs’ own sales efforts. If this information was obtained through our use of the platform or our business relationship, we believe this would represent a significant breach of trust and potentially of confidentiality obligations. We hope ElevenLabs will clarify how its sales teams obtain customer usage information and what safeguards are in place to ensure that partners’ confidential data is never used for competitive purposes. Until we receive a satisfactory explanation, this experience has significantly damaged our confidence in continuing to work with them. We will be also checking this issue with our legal team.