Ordered according to the published size…
UPDATE: I am updating my review to reflect the final outcome. I ordered this dress according to the published size guide, but the item I received was dramatically oversized and unwearable. This was not a case of changing my mind—the garment simply did not match the sizing information provided on the website. When I contacted customer service, I was initially told the item was “Final Sale” and could not be returned. I was then offered a series of increasing partial refunds (15%, 40%, 55%, 80%, and 90%) if I kept the dress, along with a discount coupon for a future purchase. I was also told I could return the item for a full refund, but only if I paid the return shipping costs myself, which were almost €18 for a dress that cost around €32. To their credit, customer service was always responsive and replied quickly. However, the process felt more like an auction negotiation than a customer service resolution. Customers should not have to negotiate multiple times to receive a fair outcome when an item does not match the description on the website. After extensive back-and-forth communication, the company ultimately issued a full refund, which I have now received. I appreciate that the matter was eventually resolved, but the amount of persistence required to get there was disappointing. My advice to future customers is to save screenshots of product pages, size guides, and all correspondence. Although I received my refund in the end, based on this experience I would not order from this retailer again.