Not Worth the Annual Ultra Plan
Not Worth the Annual Ultra Plan I purchased the Ultra Annual subscription expecting unlimited access and a smooth workflow, but my experience has been the complete opposite. The biggest issue is the extremely long waiting time for video generation. Even with the highest-tier subscription, I frequently have to wait 12–24 hours just to generate a 15-second video. Calling this service "unlimited" feels very misleading because, in reality, you spend most of your time waiting in a queue instead of creating content. What's even more frustrating is that after waiting all that time, the generation sometimes fails with an error. When that happens, the job is not completed, and you have to submit it again and rejoin the queue from the beginning, which can mean waiting another 12–24 hours. This makes the workflow incredibly inefficient and wastes a huge amount of time. The queue management is frustrating and lacks transparency. There is no clear explanation of why Ultra subscribers still experience such excessive delays. As a paying premium customer, I expected significantly better service. The after-sales support is another major disappointment. Customer service rarely responds, and it's extremely difficult to get help when problems arise. The community forum is filled with users asking for support, and many report waiting more than a week without receiving any meaningful response or solution. It's incredibly frustrating to see so many issues left unresolved. Overall, the platform promises much more than it actually delivers. The long generation times, frequent failed jobs, unclear queue system, poor customer support, and lack of communication make the expensive annual subscription very difficult to justify. I regret purchasing the Ultra Annual plan and cannot recommend it based on my personal experience.