Every part of my experience with this…
Every part of my experience with this company has been horrible. Their customer service is not existed at all, it seems that they hire people and specifically instruct them to be awful or stupid. They will hold your money for months after an item sells even though the return window is only 7 days after the person receives the bag. They claim that this is just policy but it is theft. In addition to that after reducing a price on a bag that they misidentified as a much worse condition than it is which is why it wasn't purchased, I had them return it to me. I sent the bag in with its original receipts included. Imagine my irritation to receive the bag without those documents. The company will do nothing about it. So they basically stole my authenticating documents from my bag and will not return them which reduces the value of the bag on the resale Market if I were to sell it privately. You're lucky if you get a response within a week. Everything about this company is a scam. There is no valid reason to take two or three months to pay someone after an item sells. There is no reason for a bag to list as pending sold for over a month when it takes less than 2 weeks for to get to the buyer and a week return. There is no acceptable reason to take my original receipts out of the bag at all other than for photographing and not return them to my bag and return them to me when the item was returned. This company will steal from you and they will make nothing but excuses as to why they cannot pay you in a reasonable amount of time. They will also apparently lie about the condition of your products maybe to protect themselves I'm not sure. Don't do business with this company. There are plenty of better options. You'd honestly be better off throwing your bags into a bonfire than consigning with rebag Update. The bullshit response posted below is hilarious because I have contacted them directly quite a few times about all of these issues and they don't care. They are making excuses as to why they took the original receipts and authenticating documents out of the bag that I sent in with those documents and why they were not returned to me, they try to excuse that stuff without doing anything to make it right, they're still holding my money hostage for items that have been sold for weeks, and they continue to lie and act like all of this is acceptable. So yeah this response is a nothing response it's bullshit it's unacceptable and then telling me to contact them when I've been in constant contact with them is hilarious. Give me back my property, give me the money that you are holding hostage for no valid reason, and you damn well better find the receipts that you stole from me