This was my first purchase of a Turbro…
This was my first purchase of a Turbro product (mini split unit). Everything arrived quickly and packaged well for the most part. Instructions were clear. That said, we had a small issue with the indoor unit of our system. I contacted customer support via email and truly wasn’t expecting much. They responded back to me overnight (assuming they’re based in Asia) and simply asked me to record a video of my setup to show the issue I was having. I recorded a 15-20 second video showing my exact issue and emailed it customer service. They responded the following night and asked for my shipping address and serial number of my current unit. They sent replacements the next day and arrived 2 days later. Products have faults in production. It’ll never be a perfect system. Customer service makes or break the company in many cases. So far, at least, Turbro has impressed me. ***Notice: I am in no way affiliated with the Turbro company in any way. I had no idea of its existence just a few weeks ago. I paid for my mini split unit and did not receive any special discount or whatever for writing this.