Warranty Replacement claim
Warranty Replacement claim for Solar Inverter 3000s : 2606221938988 Even after raising the replacement warranty claim (2606221938988), I have not received any further update from Service Head - Ahmedabad support team. I also contacted the 3S support team, who generally create support tickets for Growatt. One of the team member insisted me to to pack up my inverter and I will recieve the replacement in few days. ( Packing is done from last 7 days) However, they do not have any proper communication channel to follow up with Growatt regarding the status of my claim. Additionally, I have tried reaching out to Growatt Support as well as the Service Head (West), but unfortunately, my request is not being treated with the urgency it deserves, and I have not received any meaningful response and his whatsapp mobile always turns offline thoughout the day. This prolonged delay is causing unnecessary inconvenience for the past 20 days. I request that my warranty replacement claim be reviewed immediately and that I be provided with a clear update on its current status and the expected resolution timeline.