My experience with Rail Ninja was extremely disappointing
I booked a train ticket through their website believing I was paying the actual ticket price. Only after contacting the train operator (SJ) regarding a compensation claim did I discover that the ticket itself cost 1,200 SEK, while Rail Ninja had charged me 248 EUR—more than twice the actual fare. The difference consisted of service fees that were not made sufficiently clear during the booking process. Had I booked directly with SJ, I would have paid significantly less for exactly the same ticket. The lack of pricing transparency is very concerning. Customers should be able to clearly distinguish the actual ticket price from any additional fees before completing their purchase. In my case, this was not obvious, and I felt misled into paying an excessive markup. I strongly recommend comparing prices with the train operator's official website before booking through Rail Ninja. It could save you a substantial amount of money.