Significant Problems Buying via Chrono24
I'm currently having significant problems getting a refund from Chrono24 for a watch I purchased from one of their sellers ivshc, in Hong Kong, which is defective and came without a warranty card. Both the seller and Chrono24 appear to be ignoring my messages, which are just asking for clarity on a return address for the watch so that I can get a refund. Chrono24 holds the customer's money in their escrow account for 14 days after a purchase, and customers allegedly have 14 days after receiving a watch in which to cancel the transaction. I've emailed Chrono24 several times in the last few days and received no reply from them. I'll update this review if the outcome improves. At the moment, it seems that Chrono24 are the only one's to gain by holding onto customer funds. And I may well have to raise a dispute with MasterCard and my bank if they are unwilling to honour their stated guarntee of customer protection. Order TC-13153827