I want to be as transparent as I can on…
I want to be as transparent as I can on this review, as someone who has recently worked for Papa Pals. On the VS and Customer Service side, VS was such a great experience overall making sure our clients got the proper support. Now on CS I was on the frontline and I was getting all of the inbound calls. Everything seemed amazing at first, until I started getting calls that Papa was basically saying one thing and another. It was a lot of back and forth daily which would cause a lot of stress. The supervisors take so long to respond in Slack which makes the clients stress out even harder. A lot of not paying attention to the notes, I’m getting berated by the clients. My main supervisor she just was not as helpful as everyone would say. She was barely ever there and her communication was so poor. This is not to bash your company at all, as someone who went above and beyond constantly I want to bring my experience. Also members have caught past stealing from them. Making up lies and excuses to stay cooking the clock, pals also not clocking in or out when supposed to. The app is pretty faulty it’s self, pals taking visits and then complaining they don’t have a lot of gas. Then why did you accept it? The mention of lawsuits were always made at me. Apparently Papa Pals has a class action lawsuit I had no idea about either. Everyday it was complete chaos and the clients actually liked working with me. There was just a lot of unorganized chaos to be frank.