Misleading shipping policy
Spider Farmer’s shipping policy states “Remote / Island” addresses may incur additional shipping charges after the order is placed. I live in a rural area and I got an email after placing my order asking to pay an additional fee for my order due to my “remote” location. While it may sound like a technicality, rural and remote are two very different definitions and it is not unreasonable for me to have believed I was not going to have to pay extra shipping charges when I placed my order. It is also not unreasonable to expect a company as large and as global as Spider Farmer to be capable of providing accurate postcode based shipping costs at the time of checkout. It’s just lazy and poor customer service. To top it off, customer service is slow, meaning if you live rural/remote, add 2-3 business days to the fulfilment time while customer service takes ages to get back to you.