Dishonest business practices - Management escalation requested for predatory auto-renewal
I am writing this to warn other consumers and to request an immediate billing manager escalation. Yesterday, Skillshare charged my card for a full year's subscription auto-renewal. I have not streamed from, or used Skillshare in over a year. I contacted customer support immediately to explain the oversight, but I am being stonewalled with automated, rigid policy copy-pastes refusing a refund. An internal audit of my account data will conclusively prove zero consumer benefit and zero usage for over 365 days. Keeping a large sum of money for an accidental renewal when notified within 24 hours, and for a service that has sat completely dark, is an incredibly predatory business practice. If a Tier 2 manager or billing supervisor does not contact me to reverse this charge immediately, I will be forwarding my support transcripts and account activity data to my credit card issuer to file a formal chargeback dispute for services not rendered.