I don't mean this as an attack
I don't mean this as an attack. I've been a supporter of your platform and have referred several people to take lessons with you. However, I've noticed some changes that have affected my perception. From my experience, it seems the platform has started to lose some of the quality and personal touch it was known for. I've also heard from a few coaches who haven't received payment, and some people have reported being charged without their consent, which is concerning. I don't know the exact reason, but it feels like the company may have shifted to hiring advisors or staff with different priorities, possibly including people connected to competitors or overseas teams. Whether that's true or not, the overall experience doesn't feel the same. During 2024–2025, I genuinely believed this was one of the best platforms. It was incredibly user-friendly, stood behind its staff, and it was difficult to find negative reviews because of how well it treated both coaches and users. I hope the company can return to those standards.