Unhelpful customer service
Unfortunately, my second bike order arrived later than expected, and when I started assembling it, I discovered that the parts needed to install the front tire were missing. I called customer service hoping for a quick resolution, but instead of getting direct help or having the missing parts shipped, I was told to send an email. That was very disappointing, especially since I called specifically to avoid unnecessary delays. For a bike at this price, I expected much better quality control and customer support. Missing parts should not happen, and when they do, customers should receive prompt assistance without having to go through extra steps. At this point, I’m still waiting for the replacement parts so I can finish assembling the bike and use it as intended. Overall, I’m very disappointed with this experience and hope the issue is resolved quickly.