Funds blocked for days
Funds blocked for days, zero transparency – Deel, this is ridiculous I’m a contractor using Deel and right now I’m honestly furious with how this platform handles people’s money. My account was suddenly thrown into “under review” by the Compliance team, with no clear explanation, and as a result I’ve been completely blocked from withdrawing my own funds for several days. Support keeps repeating the same script: that reviews “usually take no longer than one business day” and that the Compliance Operations team is “handling my case” and will contact me when they’re done. In reality, nothing happens. No email, no notification, no specific reason, no request for documents – just my money frozen and a generic excuse. My Deel account is linked to the email address I’m writing from, I’ve checked inbox and spam multiple times, and there is absolutely nothing from Deel. On top of that, the support experience is frankly laughable. Deel advertises fast live chat help, but in practice I get answers only once every few hours, as if my case was completely irrelevant. Any serious platform claiming near real‑time chat support should be replying within minutes, not leaving customers hanging for half a day for each message, especially when their funds are already blocked by an internal review. If you market yourself as a global payroll and compliance platform, but your idea of “compliance” is silently locking a contractor’s funds for days without telling them what is going on, then something is seriously wrong. This doesn’t feel like responsible risk management, it feels like my earnings are stuck in a black box process that I have zero visibility or control over. What makes this even more infuriating is the total lack of ownership from support. I’m told they “can’t see” what Compliance is doing and “can’t expedite” anything, as if that somehow makes it acceptable that I cannot access the money I’ve already earned and that my account features are limited for an indefinite amount of time. There’s no realistic ETA, no explanation of what’s being reviewed, and no clear path to resolution – only a promise that someone might contact me someday. Until Deel fixes this and starts communicating honestly and transparently during compliance reviews, I wouldn’t recommend this platform to any freelancer or contractor who actually needs reliable access to their money Case 7041672