Not an official renewal service. Waste of money and time.
This company does not provide any useful service. For a cost of approximately $200 (before US GOV processing costs) your application has not commenced. You will still need to go through an official US GOV site as well as pay an additional $130 application fee. In short if you use the US site you will get your passport much sooner and save yourself $200 fees to Entry for no discernable service. After two weeks of no progress nor updates I requested a refund.