Poor Customer service
I ordered several shirts from Love in Faith and had an issue with inconsistent sizing. Two shirts were tagged as size large but fit noticeably smaller than the other large shirts in my orders, making them unwearable for me. My frustration is mainly with the customer service response. I explained more than once that this was not a normal return/exchange situation, and that I was not simply unhappy with my purchase or asking to return an item because I changed my mind. The issue was that the shirts were labeled as the correct size but did not fit consistently with the other shirts in the same size. Rather than owning the issue as a sizing or quality-control problem, the responses I received repeatedly treated it as a customer return issue and referred back to their final sale policy. At one point, their response even mentioned trouble booking a return through their portal, which was never the issue I contacted them about. A store credit was eventually offered, which I do appreciate. However, it was only offered after I had to repeatedly push back and explain that the problem was not customer preference, but inconsistent sizing/quality control. Because of the way this was handled, I would be hesitant to order from or recommend Love in Faith in the future. UPDATE: The offered store credit has not been received. I definitely will not be doing business with this company again and would not recommend them after reading other recent reviews.