Not Suitable for Professional Music Businesses
I have used this distributor professionally to manage a catalog of several hundred releases, and I cannot recommend it for anyone building a serious label or music business. First, updates to already published releases (metadata changes, corrections, etc.) can take over a month to be processed correctly. This is unacceptable in a professional environment where updates need to be fast and reliable. Second, features such as Spotify Discovery Mode are extremely limited. It cannot be applied on a per-release basis, but only globally across the entire account, which makes it impossible to run differentiated marketing strategies across a catalog. Overall, the platform is very limited in terms of management tools. There are very few real options for catalog control, organization, or promotion, making it unsuitable for labels or distributors looking to scale professionally. However, the most serious issue is how account incidents and reviews are handled. In my case, the account was suspended immediately following a single issue involving one release, resulting in the entire dashboard being blocked and all royalties across the catalog being withheld. Documentation requests were handled quickly, but the review and resolution process has been extremely slow, leaving the business completely paralyzed for days without a clear timeline or response. While I understand that security policies are necessary, the lack of transparency, absence of clear resolution timelines, and the impact on an entire catalog make this service unreliable for running a serious music business. For these reasons, I do not recommend this distributor for record labels, aggregators, or anyone looking to build a professional structure in the music industry. Update: It has now been more than ten days with my account completely disabled, right at the end of the month, when every artist expects to receive their royalties. Following a single isolated incident, my entire dashboard has been locked, leaving me without access to any of its features. Ironically, the company was much faster, more detailed, and more professional in responding publicly to my review than in resolving my support case. After more than ten days, despite providing all the requested documentation and explanations, I am still waiting for a resolution. From my perspective, it feels like the company is more concerned with its public image than with honoring the commitment it should have to a customer who has trusted and used the platform for years. This situation has only reinforced everything I wrote above. I stand by every point in my original review even more strongly now. I cannot recommend this distributor to any label, business, or professional looking for a reliable long-term partner.