I cannot recommend thumbtack pro as a…
I cannot recommend thumbtack pro as a video editor or video producer. The last straw was moments ago when they denied several hundred dollars in lead refunds. I was getting multiple $400 jobs when my preferences were set to minimum $700. They denied that my preferences were set as this and denied the refunds. If I’m paying more in leads than making from the platform and I can’t set minimum lead fees, then what is the point of this platform? ETA 7/7/26 Thumbtack you probably didn’t think I would, but I called the number you gave me. $400 or so is a lot of money. You clearly don’t know that the number you gave can NOT help with refunds. The refunds disputes email is the one to handle this, and there’s no one to call. He said “I see you replied to the refund denial email, but they did not receive it because responses don’t make it to them.” Another huge issue since I directly replied to the email address I sent the dispute to. Why the heck would this team now help me anyway. They are lying or going by inaccurate information that my lead minimums allowed leads under $400. There is so much wrong here. The people at the top of Thumbtack will never see this, nor would even care if they did see it; that a woman small business owner depends on this platform for her livelihood. I cannot wait to figure out other lead pipelines so I can get off this platform and delete my profile for good. Oh and by the way, I waited on hold for 43 minutes to hear Thumbtack couldn’t help me. Obviously everyone is calling with issues.