Horrible Customer Service - 2nd Update
Unfortunately, there has still been no resolution to this matter. After my original review, OffGamers publicly replied that my case had been escalated and that their team would reach out shortly. They also emailed me stating that they were awaiting a response from their supplier and assured me that they were actively working on the issue. Since then, I have continued to follow up and have repeatedly received the same generic response that the investigation is ongoing and that I should continue waiting. To be clear, I reported the issue immediately after purchase, attempted to redeem the gift card within minutes of receiving it, and provided all requested evidence, including screenshots and video recordings. OffGamers confirmed that my evidence had been verified and that no further information was required from me. At this point, the only explanation I continue to receive is that they are waiting for their supplier. While I appreciate that they may need to investigate, my purchase was made from OffGamers, not their supplier. As the retailer, I believe they have a responsibility to resolve legitimate customer claims within a reasonable timeframe. I will continue to update this review as the matter progresses. If a satisfactory resolution is not provided soon, I will be pursuing the matter through my card issuer and the appropriate consumer protection channels.