Do NOT Use Them if you have a Rescue Pet
Sadly, here’s ANOTHER Buyer Beware review. If you are insuring a Rescue pet, and it didn’t come with good medical records(as most rescues don’t), SPOT is not the insurance to go with! Without proof that an issue wasn’t “pre existing” they will absolutely not help. Sadly, we had our rescue less than 4 or 5 months and she needed some care from previous neglect. We submitted our claim. Denied. Spoke to a Representative who suggested we appeal. Appeal submitted. Appeal denied. They labeled her situation as pre-existing. Our Veterinarian reached out on our behalf. No change. They offer zero support in these cases, so I’m here to say don’t spend your money here. We’ve set up an account that is just for our rescue. We’ll save money in there and THAT will be our “insurance” policy for her. Think twice if you’re signing up a rescue. P.S.-The experience date chosen is approximate because the process we went thru with these people was over a period of weeks:-(