EDITED - Terrible experience with printer…
After what was, for a couple of weeks, a terrible experience with the printer repair process, The situation was immediately rectified after the initial 1 star review was posted. I was contacted by the Vice President of the company who explained what had happened and was very clear that this is not the kind of experience that he wants any of his customers to have. I was satisfied by the next actions taken and I am grateful that they took my experience seriously and acted swiftly.