I’ve had a horrible experience with Freak Athlete and do not recommend them
I’ve had a horrible experience with Freak Athlete. I ordered the ABX with some associated accessories. I ordered in February and was told the items would ship no later than April 30th. I even followed up at the start of April to confirm everything was ok and my order was still coming. I was assured by a customer service representative named Angel that everything was still good to go and my order would be shipped by the 30th April. The 30th April came and went, so I reached out again enquiring as to what was happening, hoping to get some tracking information. I then get told there has been a delay and my order will now be shipped on May 31st. Shortly after that I received another email informing me that my order will now not arrive until the end of June. They apologised and gave me a $100 refund as if that somehow makes up for the massive delay and inconvenience, what the f*? The product FINALLY arrived at the end of June. I opened their online instructions and found that the instructions didn’t align with what I had in front of me. So instead of it being an easy process, I was left to guess where everything went and work it out by myself. I emailed Freak Athlete to highlight the deficiency and they replied a day later with a Youtube video link made by a Youtuber four months ago who had the same problem with their product. So instead of fixing a deficiency that they’re aware of or sending different instructions to their non-US customers, they’ve let someone not employed by their company do the hard work, and then when someone complains, they just send them the Youtuber’s video link. How appalling is that? I assembled the item on my gym floor as that was obviously where I was going to be using the bench. Whilst assembling, I noticed a fair amount of left over swarf from the manufacturing process. So now, I have metal filings and spirals that are embedded in my rubber gym flooring. Again, this is appalling. Whilst not a big issue as it’s just aesthetic, but there were marks on the top of the bench on the fabric. I wouldn’t have cared about the marks, but coupled with the other issues and it compounds my frustration and disappointment. I do not recommend Freak Athlete and would advise anyone looking to purchase any of their products to stay away and look elsewhere. This whole experience has been extremely draining.