I used to shop at Kroger's but became…
I used to shop at Kroger's but became concerned when an investigation was opened into their practices regarding seniors. I then decided to try Meijer which I previously used at my former address. However, now I an using a different Meijer, the one in Rossford. This is about the third time I've used this store. I had just alright experiences until today. My delivery window was between 1:00 and 2:00 PM. However, I got a text asking if they could deliver earlier. I responded by texting back no, that I would be at lunch. I returned to my apartment by 1:00 PM ad awaited my delivery. I was located at a chair near to my door so I would hear a knock. It was about 2:00 PM and I still hadn't heard anything. I looked at my cell phone and saw a texted photo of my groceries sitting outside my door in the hallway. This forced me to pick up my grocery bags and bring them into my apartment. I chose delivery because I have physical limitations. I have ambulatory and lumbar disc issues which make it difficult to stoop and pick up things. However, I was given no choice unless I wanted to leave my groceries in the hallway (I live in a senior residence). Moreover, when I got the items into my apartment I realized I was missing an eight pound bag of apples. However, I do not know if I was charged for the apples since I never got a receipt. later when I returned to the Meijer website they didn't even recognize my sign-in password which I had written down. I texted them my order number asking for a receipt and am still waiting. In desperation I called their 800 number which was supposed to be operational until 10:00 PM. I made the calls at 7:51 PM. No one ever answered. I am fed up!!!!! Frankly, I don't know where else to shop to deliver. I am extremely frustrated by this treatment and am waiting for Meijer to make it "right". I have yet to hear back from customer service. Also, after "dumping" my groceries in my hallway my shopper failed to respond to my texts asking questions about my "delivery".