Airpaz is not rescheduling my ticket. Ticket is reschedulable
I erronously booked a reschedulable ticket in november 2026 instead of october 2026. airpaz has now already charged by SAR 403 in addition to the original ticket price which was already paid (SAR 829.45) and is just not able to reschedule the ticket . I randomly got a mail from airpaz to pay extra today. I already have SAR 1,232 stuck with Airpaz and they still cannot figure this out and are asking to pay more. Update: Received response on 7/7 with updated ticket. Many thanks to the team who finally brought it to closure. However, this should not have taken so long and airpaz needs to make it easier for customers to communicate with them. The agents on chat are usually not helpful with cases which the portal cannot handle. I was given call center numbers (i would have still had to make an international call) after multiple long chats with different chat agents. They should atleast arrange for a call back feature for cases not resolved in 2-3 days and there should be a dashboard to track every communication and response and status. As of now the airpaz portal still shows my old ticket with old order number but air asia app shows the updated date. Hope all goes well when i travel. I will update here again post the journey.