DO NOT USE
I signed up for what was explicitly advertised as a "Free Trial," but MuseScore immediately charged my card $39.99 upfront anyway. Trying to get a refund has been a complete nightmare. Their automated bot is entirely useless, there are no phone numbers or direct contact links anywhere on their site, and the actual Refund Request Form on their website is completely broken and literally will not allow you to submit it. I emailed their support team immediately. A representative named Ivy asked for my payment details to process it manually, which I sent right away. Since then, I have been completely ignored for an entire week despite sending multiple urgent, polite follow-up emails. They are holding my money hostage while offering absolutely zero working customer service channels to resolve their own system's error. I haven't even touched the website since they took my money. I am incredibly frustrated and am now forced to file a dispute with my bank to get my money back. Total scam behavior. Avoid this company. Update (July 7, 2026): I have already sent 5 emails to your support team with my account details and the exact details of the disputed charge. Telling me to also just contact support again not solving the issue when my existing emails are being ignored or left unresolved.