Experience with issues and discord assistance.
I had a problem with a modpack I had accidentally downloaded. It practically destroyed my files and game, veru lucky I had a backup. I tried to fix the issue later by any means possible, but wasn't able to. I ended up asking help on their discord server. And I am not joking, as soon as I made a ticket, someone answered before I could say anything. The only reason its not 5 stars is because I had an issue with Geyser a few weeks ago and I had not received any assistance after a day of wait, but the issue ended up solving itself, times which is why it's not 3 stars. Really like this host, just wish it could be less complicated, but it's a fair tradeoff for how affordable it is.