Shipping, communication, and quality
I was very disappointed in how long shipping took, the communication about shipping timelines, and the quality of one of the jerseys I ordered. I placed an order on June 10. On June 15, I received an email stating my order would ship in about 5 more days. On June 26, 11 days later, having received no further updates, I sent a message requesting an update. I got an automatic response saying replies usually come within minutes. 6 days later, on July 1, I got a response that said I should "hang tight." My order arrived July 3. In the end, the delivery of a couple of jerseys is not a life-and-death matter. However, it's frustrating when the website states, "fast shipping" and one doesn't get timely responses or clear answers to inquiries. Oddly, I received this email asking for feedback on my order about a week before it had even arrived. When the order did arrive, I was disappointed in the quality of one of the jerseys. It has a traditional fold-over collar, and it looks unfinished and sloppy. There were threads hanging from the finished side that I had to cut off, and even then, part of it is double-stitched where it shouldn't be. I realize I didn't pay top dollar, but I expected better quality than this.