Avoid Rail Ninja for Train Tickets in…
Avoid Rail Ninja for Train Tickets in Indonesia I strongly recommend that travellers avoid booking train tickets through Rail Ninja, especially for travel in Indonesia. Our experience was extremely disappointing. We originally booked train tickets from Yogyakarta to Jakarta through Rail Ninja. We later realised that we already had domestic flights booked and contacted Rail Ninja to change our booking to Surabaya Gubeng – Yogyakarta. Rail Ninja confirmed that the change was possible and asked us to pay an additional modification fee, which we paid immediately. We then received an email confirming that our booking had been updated and another email stating that our new tickets were being processed and would be issued shortly. Only afterwards did Rail Ninja inform us that they were unable to issue the tickets. As a result: * We paid significantly more than the official railway ticket price by booking through Rail Ninja. * We paid the additional modification fee requested by Rail Ninja. * Rail Ninja confirmed that our booking had been updated. * We never received the replacement tickets. * Our request for a refund was refused. We were left without valid train tickets and had to make alternative travel arrangements ourselves. The most disappointing part was not that the tickets could not be changed, but that Rail Ninja accepted additional payment, confirmed the booking update, and only afterwards informed us that they could not provide the service while refusing to refund our money. Based on our experience, I strongly recommend booking directly with the official railway operator or one of its authorised partners. It is less expensive, more reliable, and provides much better customer protection. Avoid Rail Ninja if you want to save yourself unnecessary stress, additional costs, and the risk of paying for a service that is never delivered.