BEWARE - Lost $600+ with phone used less than 1 wk
I researched the pinwheel with the hopes of providing my son with his first phone in a way that it could grow with him. Despite checking multiple times (and being led to believe) that it would work with his school apps. We purchased the phone, and discovered in the first week it would not work with the apps he needed for school. I started the return process immediately - literally with 7 days of receiving it. Never Never have I had such a poor and frustrating experience. I submitted no fewer than 33 different photos of the phone to 'prove' it was new. My son never even got to use the phone as the necessary apps would not work. After multiples of emails, I finally asked if they were just stalling so that the 30 days expired??!! They responded promptly then, and said no, of course not, and could i please send another series of pictures to prove it was in mint condition!!!?! After 3 weeks of this, they finally sent the return label. I packaged everything up per their extremely specific instructions. It has been 5 weeks now, no communication, NO REFUND, and they disabled my account so I can't connect directly to them any longer. I am out over $600 for something we never even got to use. This was THE poorest experience and I would discourage others from bothering with them. Go to Bark. At least they have integrity and back up their products.