Very disappointing experience.
Very disappointing experience. I paid USD 280 for my Thailand Digital Arrival Card application. Throughout my case, the support team provided contradictory information. Initially, I was told that my payment had not been received and was only authorized, but later I was told that the payment had actually been captured and received. Because of these conflicting responses, I lost the opportunity to request a refund within the 90-day refund period. When I finally requested a refund, I was sent a refund link that simply displayed “The refund window has expired.” My issue was never properly resolved, and I was unable to speak with someone who could make a decision on my case. I have screenshots of the conversations showing the inconsistent information provided by the support team. Based on my experience, I recommend that others carefully review the refund policy and keep records of all communications before making a payment.