The customer service is great - Chloe
The customer service is great. Chloe has been the person with whom I’ve communicated with. I could always count on a quick response (albeit the time zone difference does cause delays). I’ve had two different issues in just a few months of ownership. One issue was a broken power button assembly when shipped. This came within a week or so. The next issue was a defective front fork. This took a couple of weeks to get here from China. I’m not impressed with the longevity of the front fork and hope that an upgraded one becomes available because I’d gladly test it out for you. My son only weighs 90 lbs so the suspension in the front should be more robust. I couldn’t imagine what it would do with an adult rider. All that aside, I’ve been impressed with the level of professional support and specifically from Chloe. Again, if I were rating the bike it would be hard to give it more than a 2 star due to the issues in the short time of ownership. I really want to be a happy long term customer and I really hope the quality improves so that I could recommend your products. Thank you, Chloe, for always being kind.