My package was lost before it even left…
My package was lost before it even left the facility, yet the company sat on the issue for an entire week without taking action. DHL only generated a shipping label, but they never actually received the package. If I hadn't taken the initiative to email customer support myself, they would still be sitting on my order and my money would not have been refunded. Complete lack of proactive order monitoring. You have to chase your own money.